How Coveti’s Return Policy Makes Luxury Shopping Easy in 7/2025

Let’s be honest: shopping for luxury fashion online should feel exciting and effortless, not risky. You’ve found the perfect piece, but there’s always that little question in the back of your mind: “What if it doesn’t fit? What if it’s not quite right?” That’s where a great return policy comes in, turning uncertainty into confidence.

We know that a simple, clear return process is a game-changer. In fact, a significant percentage of shoppers say an easy return process makes them more likely to buy again. At Luxury Shoes , we’ve designed our return policy from the ground up to be straightforward, convenient, and exactly what you’d expect from a luxury shopping experience.

Your Return, Made Simple

We’ve stripped away the complications to make things as easy as possible. The most important part? For eligible orders, we offer a free returns pickup service[1]. You don’t have to worry about finding a post office or paying for shipping. This is a key part of our service, especially when other major retailers can charge nearly $10 for a return label[2].

So, how does it work? It all comes down to what you bought and when.

Return Timelines: What You Need to Know

• Full-Price Items: You have 14 days from the date you receive your order to request a return for any full-price item. This gives you plenty of time to try on your new piece at home and make sure you love it[1].
• Promotional & Sale Items: For items purchased on sale or with a promotional code, you have 7 days from the delivery date to make a return[3].

To ensure a smooth process, we recommend booking your return pickup as soon as you decide to send an item back. This helps guarantee it arrives with our partners within the required timeframe[3].

The Conditions for a Successful Return

For a return to be accepted and a refund issued, the item must be in its original, pristine condition. This is standard practice for luxury goods and ensures every piece maintains its value and integrity.

Your returned item must be:

• Unworn, unwashed, and undamaged.
• In its original condition with all designer and brand tags still attached.
• Returned with all original packaging, including authenticity cards, dust bags, hanger, and boxes[4].

Returns that don’t meet these conditions can’t be accepted and may be disposed of without a refund[1]. So, be sure to treat the item with care while you’re deciding!

The Fine Print: Final Sale Items

Some of our most exclusive and personal items are considered final sale and are not eligible for returns. This policy helps us protect the integrity of unique, high-value, and hygienic products.

The following categories are considered final sale:

• Wedding Dresses & Haute Couture
• Fine Jewelry
• Customized and Made-to-Order Items
• Swimwear and Lingerie
• Fur and Exotic Leathers
• Special Order Items

The important exception: If any of these items arrive damaged or faulty, please contact our customer service team immediately. In these cases, the final sale policy does not apply.

Your Refund: From Our Warehouse to Your Wallet

Once you’ve booked your return and the item is on its way, what happens next?

1. Inspection: When your return arrives at our partner’s warehouse, it’s carefully inspected to ensure it meets the policy conditions.
2. Processing: After the return is approved, we’ll process your refund.
3. Refund Issued: You can expect the refund to appear in your account within 5-10 business days from when we receive the item[4]. Some other retailers may take 12 days or more to process refunds[2].

Frequently Asked Questions

Can I cancel my order? Yes, you can cancel an order, but only before it has been processed for dispatch. If your order has already been shipped, you’ll need to follow the standard return process once it arrives[3].

What about made-to-order items? Can they be cancelled? For made-to-order or customized pieces, you have a 24-hour window after placing the order to cancel. After that, the order is final and can only be returned if it arrives faulty or damaged[4].

Why is the policy so strict about original packaging and tags? In the luxury world, packaging, tags, and authenticity cards are part of the product itself. Returning an item with all its original components is essential for confirming its authenticity and ensuring it can be resold in perfect condition, just as you received it.

At Luxury Shoes , our goal is to give you access to incredible, undiscovered luxury from around the world. Our return policy is a core part of that promise, giving you the peace of mind to explore new designers and find pieces you’ll treasure, risk-free.

Citations

• [1] https://luxuryshop.net.cn/returns101/
• [2] https://www.ringover.com/blog/ranking-big-brand-return-policies
• [3] https://luxuryshop.net.cn/terms-conditions/
• [4] https://luxuryshop.net.cn/faqs/