Johanna Ortiz

Yes. We operate a closed 'Protocol Network'. Every item is sourced directly from verified boutiques and brand distributors. We offer a 100% Money Back Authenticity Guarantee.

For USA Clients, Luxury Handbags covers the majority of duties. For other regions, shipments are generally Delivered Duty Unpaid (DDU).

Requests made via our Private Client Concierge can be cancelled before the deposit is paid. Once a deposit is secured, the sourcing process is final and non-refundable.

Every piece is verified by our authentication team before it ships, with provenance documented where available.

Yes — our personal stylists offer complimentary one-to-one appointments, virtual or in person, across occasionwear, bridal and everyday luxury.

Duties and taxes are calculated at checkout for your destination, so there are no surprises on delivery.

Yes — our personal stylists offer complimentary one-to-one appointments to help you select clothing, virtual or in person.

Often, yes — through our Blind Network we can locate sold-out clothing styles and sizes, usually within 7–14 days.

Yes — our personal stylists offer complimentary one-to-one appointments to help you select dresses, virtual or in person.

Often, yes — through our Blind Network we can locate sold-out dresses styles and sizes, usually within 7–14 days.

Yes — our personal stylists offer complimentary one-to-one appointments to help you select jackets, virtual or in person.

Often, yes — through our Blind Network we can locate sold-out jackets styles and sizes, usually within 7–14 days.

Source through Blind Network — typically 7–14 days.